VoiceNoty Support

We're here to help you get the most out of VoiceNoty. Find answers to common questions or contact our support team.

Frequently Asked Questions

How does VoiceNoty work?

VoiceNoty adds a record button below the regular Google comment input field. It captures audio through your browser's microphone and securely uploads it to our servers, allowing you to leave voice notes instead of typing.

How do I record a voice note?

Open a Google comment as you normally would, then click the record button (with our blue-to-purple gradient) below the comment input. Click again to stop recording. The audio visualizer shows your voice levels in real-time.

Where are my voice notes stored?

Voice notes are securely uploaded to our servers and linked to the specific Google comment location. Only you and users with access to the document can play back these notes.

How do I play back voice notes?

When viewing a document with voice notes, our extension automatically shows playback buttons next to comments that have voice recordings. Simply click the play button to listen.

Which browsers are supported?

VoiceNoty works with Chrome browser. For best performance, we recommend keeping your browser updated to the latest version.

Email Support

For general inquiries and support requests, our team is available via email.

hello@db2.io

Live Chat

Pro users get access to our live chat support for immediate assistance during business hours.

Upgrade to Pro

Troubleshooting Tips

Microphone Not Working

  1. Check that you've granted microphone permissions to the extension
  2. Ensure no other applications are using your microphone
  3. Try refreshing the page or restarting your browser
  4. Verify your microphone is properly connected and set as the default device

Extension Not Loading

  1. Make sure you're using a supported browser (Chrome)
  2. Check that the extension is enabled in your browser's extension settings
  3. Try reinstalling the extension
  4. Clear your browser cache and cookies

Can't Play Voice Notes

  1. Ensure your speakers or headphones are properly connected
  2. Check that your browser has permission to play audio
  3. Try refreshing the page
  4. Make sure you're signed in to your VoiceNoty account